Privacy Policy

Last updated: May 2026

1. Introduction

Trailer City ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you rent a trailer from us or use our website.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following types of information:

Personal Information

  • Full name and contact details (phone, email, address)
  • Driver's license number and expiration date
  • Date of birth for age verification
  • Credit card and billing information
  • Insurance information (policy number, provider)

Rental Information

  • Rental dates and trailer type requested
  • Pickup and return locations
  • Trailer condition reports and mileage
  • Damage documentation and incident reports
  • Communication history with our team

Technical Information

  • IP address and browser type
  • Pages visited and time spent on our website
  • Booking form submissions
  • Cookies and usage data

3. How We Use Your Information

We use your information to:

  • Process and manage trailer rental reservations
  • Verify your eligibility to rent (age, license, insurance)
  • Process payments and security deposits
  • Contact you regarding your reservation or rental
  • Document trailer condition before and after rental
  • Respond to customer service inquiries
  • Send promotional offers (with your consent)
  • Improve our website and services
  • Comply with legal obligations

4. Information Sharing & Disclosure

We do not sell your personal information. We may share your information with:

  • Payment Processors: Secure third-party payment services to process transactions
  • Insurance Providers: For verification and claims processing if applicable
  • Legal Authorities: When required by law or to protect our rights
  • Service Providers: Companies that help us operate our business (hosting, analytics)

5. Data Security

We implement appropriate security measures to protect your information:

  • Secure socket layer (SSL) encryption for data transmission
  • Encrypted storage of sensitive personal and payment information
  • Access controls limiting who can view customer data
  • Regular security assessments and updates

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Cookies & Tracking

Our website uses cookies to enhance your browsing experience:

  • Essential Cookies: Required for website functionality (booking forms, navigation)
  • Analytics Cookies: Help us understand how visitors use our site
  • Marketing Cookies: Used to deliver relevant advertisements (optional)

You can control cookies through your browser settings.

7. Data Retention

We retain your information for the following periods:

  • Rental Records: Minimum 7 years (required for financial and legal compliance)
  • Contact Information: Until you request deletion or 2 years of inactivity
  • Marketing Preferences: Until you unsubscribe

8. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal requirements)
  • Opt out of marketing communications
  • Withdraw consent where processing is based on consent

To exercise these rights, contact us at (226) 241-8377 or [email protected]

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not intended for individuals under 21 years of age. We do not knowingly collect personal information from minors. If you believe we have collected information from someone under 21, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last modified" date. We recommend reviewing this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

Trailer City

(226) 241-8377

[email protected]

Windsor, Ontario & surrounding areas